Born in Mexico City, Jackie earned a degree in Business Administration and Hospitality from Universidad del Valle de Mexico. She started her career at the Hyatt Worldwide Reservation Center in Mexico City. Her experience also includes four years as director of sales, group and conventions manager for the Radisson hotel in Cancun. In 2008 she moved to Miami where she joined JHG as Manager of Human Resources.
Jackie is responsible for performance management, equal employment opportunity practices, and employee relations and counseling. Her passion is working closely with the executive team to understand the business needs in order to design and execute human resource plans to develop an employee-oriented company culture.